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SANtricity Windows DSMのインストールがエラー「0xe0000248」で失敗する

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環境

  • NetApp Eシリーズ
  • SANtricity Windows DSM
  • Windows Server 2016

問題

  • Microsoft マルチパス I/O(MPIO)機能がインストールされて有効になっている場合でも、SANtricity Windows DSM のインストールは失敗します。

× There was an error installing the DSM Driver. View the log file at
 C:\Windows\Temp\IArdacInstall.log

  • インストール ログ ファイル(IArdacInstall.log)には、次のエントリが表示されます:

 10/02/2025 10:57:28:401 - cmdMpioInstall: MPIO component installed successfully
 10/02/2025 10:57:28:403 - cmdMpioInstall: Installing DSM driver...
 10/02/2025 10:57:28:405 - cmdMpioInstall: C:\Program Files\...\drivers\fjsmpddsm.inf
 10/02/2025 10:57:28:405 - cmdInstallRoot: Copy INF bus file using SetupCopyOEMInf
 10/02/2025 10:57:28:638 - cmdInstallRoot: UpdateDriverForPlugAndPlayDevices failed with dwError 0xe000020b '0xe000020b'
 10/02/2025 10:57:28:638 - cmdInstallRoot: Device doesn't exist.  Creating new devInfo
 10/02/2025 10:57:28:638 - cmdInstallRoot: Setting hardwareID registry property
 10/02/2025 10:57:28:638 - cmdInstallRoot: Calling UpdatePnp()
 10/02/2025 10:57:28:717 - cmdInstallRoot: Error '0xe0000248'
 10/02/2025 10:57:28:717 - cmdMpioInstall: DSM driver installation failed

  • Windowsを再起動しても問題は解決しません。

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