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ONTAP でエラー処理がタイムアウトし、 AutoSupport の配信が失敗する

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Category:
ontap-9
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環境

  • ONTAP 9
  • AutoSupport
  • HTTP
  • HTTPS
  • SMTP
  • 透過的なプロキシ/ファイアウォール

問題

  • クラスタ内の1つ以上のノードが  HTTP / HTTPSを使用してAutoSupportを送信できず、次のエラーが発生します。

::*>system autosupport history show -node * -fields node,seq-num,status,error,destination

node seq-num destination status error
---------- ------- ----------- ------ -----
node1-01 762159 smtp ignore
node1-01 762159 http transmission-failed Failed to connect to support.netapp.com port 443: Operation timed out

  • notifyd.log: エラーの  message: Closing connection #0 あとにHTTP/SMTPエラーが発生した場合:

HTTPS

(message: Trying 216.240.21.18...
(message: Failed to connect to support.netapp.com port 443: Operation timed out)

HTTP

(message: connect to 216.240.21.18 port 80 failed: Operation timed out)

SMTP

(message: Trying MAIL_HOST_IP...
(message: Operation timed out)

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